If I could give Ben and his team 6 stars, I would. I have extensively renovated our house over the past 4 years so I am quite familiar with contractors and subs and consider myself a savvy client (English tudor in Brookline has gotten a new kitchen, windows, 3 story addition, wine cellar, finished basement, backyard retaining wall). Ben was by far the most professional, detail oriented contractor I have ever worked with. To start, he was so reliable. Present on site every single day, from 8am till sunset, which is a rarity in this business. He or his wife answered every email the same day and gave me their personal cell phones, which I tried not to abuse. Second, he was incredibly detail oriented–a true artist whose dedication and personal investment in the beauty of the product was evident. My parents were visiting for 3 weeks of the project and my mother would marvel about how Ben would agonize over choosing the perfect shade of gray or tan to build the next stone into the wall. He never seemed to tire of the details and even drove two hours to inspect some “reclaimed cobblestones” I had fallen in love with online, and found them to be poor quality. He sourced better ones for me to make my vision come true and really seems to “get” what the client wants the end product to look like. Many neighbors have stopped to admire and ask for referrals. Even the town building inspector commented on how this is one of the best masonry jobs he’d seen recently. Third, he and his wife were so accommodating of changes. When I decided I didn’t like the type of steps that were installed, Ben changed it to what I wanted without complaint. When I asked for an intricate pattern of walkway cobblestones to be laid, he made the thousand extra cuts, no problem. Last day of the job, I decide I want a granite windowsill? Done. Fourth, Ben is a wealth of ideas about what will look good. For those that really are anal about the aesthetics of the job, he is a great fit. He will spend the time to discuss different patterns, shapes, and textures. Fifth, Ben worked seamlessly with our landscaper and electrician to make our end result perfect. They loved his can-do team player attitude. Last, Ben and his partner Chris were true gentlemen. They were there every day with a smile, never failed to offer to help me lug bags from my car, would insist on taking my trashcans to the curb for trash day, and left the job site cleaner than they began. BrickStone was not the cheapest quote, but probably the middle of the road after getting 4 quotes. The end product, however, looked like it should have cost $15,000 more than it did! I VERY seldom leave reviews for anyone but I think Ben and his team have more than deserved every accolade they’ve gotten on Houzz. Since I chose them based on these rave reviews, I want to add and give them the best endorsement. You won’t be sorry!
– Erika R.